CUSTOMER WIN: DyStar Group Chooses BMC Software’s Remedyforce Service Desk Over Competitor Offerings

DyStar Group Pte Ltd., a leading provider of sustainable products and services for the textile and leather industries, has seen its business’ rapid growth outstrip its IT help desk system. As a result, the time had come to make a change and upgrade for the future.

Originally, DyStar fielded IT requests generated from various helpdesk systems in more than 20 countries – a highly complex and unwieldy approach that was difficult to manage and could not keep up with the company’s growth. DyStar needed a comprehensive, centralized IT service management (ITSM) solution that could dramatically enhance IT response times and improve business productivity and customer service.

To meet the demands of its high growth, DyStar selected BMC Software’s (NASDAQ:BMC) BMC Remedyforce Service Desk solution over competitor offerings.

“After exploring a number of vendors, DyStar chose the BMC Remedyforce Service Desk solution because it gave us much better visibility into our IT resource deployment than anything else on the market,” said Vincent Goh, IT director at Dystar Group. “Using BMC Remedyforce, we can now focus on streamlining our day-to-day IT processes, improving our IT resource deployment and providing consistent support to users. Remedyforce was easy to implement and will continue to meet our needs as the business expands.”

The BMC Remedyforce Service Desk solution meets DyStar’s business and IT needs by:

  • Automating support processes – from incident and change to analysis – enabling the support staff to maximize service stability and improve customer satisfaction.
  • Achieving compliance by automating critical service management processes and optimizing IT assets through better resource allocation.
  • Focusing on improving its current business processes and enhancing productivity while lowering costs.

“Forward-thinking companies such as DyStar see IT as a competitive weapon that will enable them to win in the marketplace while simultaneously lowering costs,” said Chip Salyards, BMC’s vice president for Asia Pacific. “With the secure and reliable BMC Remedyforce Service Desk solution, DyStar was able to eliminate a range of costly legacy systems and inefficient IT resource deployment, thus saving a lot of money while improving their customer experience.”

For more information on the BMC Remedyforce Service Desk solution, please visit:

Business Runs on IT. IT Runs on BMC Software.

More than 25,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended March 31, 2012, BMC revenue was approximately $2.2 billion. For more information about BMC Software (NASDAQ:BMC), please visit www.bmc.com.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software Inc.

Contacts:

BMC Software
Lynn Tan, +65 6398 8115
Linli_tan@bmc.com
or
Ogilvy PR Singapore
Harjit Kaur, +65 6213 9947
Harjit.Kaur@Ogilvy.com
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