ES3™ and Pace Announce Strategic Partnership to Deliver Smart, Integrated Customer Care TV apps in 2012
Posted on January 25, 2012 at 04:46 AM EST
TORONTO and BOCA RATON, Florida, January 25, 2012 /PRNewswire/ --
The collaboration will provide unique customer care and self-service TV applications for IPTV Service Operators
ES3 and Pace today announced a partnership for intelligent customer care and self-service TV applications for Microsoft® Mediaroom™ IPTV Operators.
Under this new partnership, ES3 and Pace will work together on utility-based TV applications leveraging the intelligence of Pace's hardware, Customer Care and service management programs.
Doug Edwards, CEO of ES3 commented, "This deeper, strategic partnership is very important to ES3's TV application strategy. Under a collaborative roadmap, our utility-based TV applications program is about to be injected with a level of capabilities and integrated intelligence that only Pace is able to deliver! Pace's offering, when combined with ES3's penetration of consumer based TV applications in the Microsoft Mediaroom market; make this a '1 and 1 equals 3' scenario."
Jonathan Cobb, SVP Services at Pace commented, "This extended partnership builds on our existing relationship with ES3 and enables us to provide support for the IPTV service on the TV. The new application will boost subscriber satisfaction, and may even eliminate the need for them to call for support at all."
Under the terms of the partnership, Pace and ES3 will work to integrate these capabilities into Pace's Services Management System (SMS) to enable rapid deployment into Pace's customer base. SMS is part of Pace's Broadband Management Solution, which also include its third generation Device Management System, marketed under the CMS brand and the related hosted customer care offering that support IPTV deployments around the world.
About Pace plc
Pace (LSE: PIC) creates technologies, software, hardware and services for the broadcast and broadband industries. Pace solutions empower cable, telco and satellite operators to simply and cost-effectively innovate at the speed they want, in the way they want for their subscribers. Pace has built up its experience and expertise over 30 years and this is recognised by a customer base of over 160 operators around the globe.
Headquartered in the UK, Pace operates in markets across the world, and employs around 2300 people in locations that also include the USA, France, India and China. For more information on Pace, please visit http://www.pace.com.
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SOURCE Pace plc
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